Billing
Managing Stripe Subscription Settings
Eventodesk uses Stripe subscriptions for platform billing. Manage the subscription from the billing settings page before the first paid month begins.
Read guideEventodesk manual
Help Center
Step-by-step guides for launching, editing, publishing, translating, supporting, and maintaining an Eventodesk business website.
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Hero images, logo controls, galleries, quote forms, form notifications, and template screenshots.
Billing
Reviewing Billing Before Trial Ends
Review the Eventodesk Professional subscription, invoices, cancellation timing, and Stripe billing status before the trial period ends.
Read guideContent
Editing Your Homepage
The homepage is generated from guided business fields, gallery assets, packages, event types, service areas, and inquiry calls to action.
Read guideContent
Adding Spaces and Packages
Use packages and spaces to show rental bundles, room capacity, amenities, starting-at pricing when appropriate, and what customers can request.
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Creating Event Type Pages
Create focused pages for weddings, birthdays, corporate events, schools, churches, quinceaneras, family celebrations, and other services the business actually offers.
Read guideDesign
Choosing a Template
Use the template gallery to preview fictional event business demos. Templates change layout and visual direction without deleting structured business content.
Read guideDesign
Reviewing Template Demo Content
Demo content must stay fictional, accurate, and free of copied legacy visuals, unrelated industry imagery, invented testimonials, or unsupported local claims.
Read guideDesign
Using Logos and Wordmarks
Choose Auto, Uploaded logo, or Text wordmark in Business Profile, then review small, medium, or large logo size on mobile and desktop before publishing.
Read guideDomains
Connecting a Custom Domain
Add only the root domain in the dashboard, then change only the domain nameservers at the registrar to ns1.eventodesk.com and ns2.eventodesk.com. Eventodesk verifies the delegated domain after DNS …
Read guideDomains
Updating Nameservers
At the registrar where the domain was purchased, replace the current nameservers with ns1.eventodesk.com and ns2.eventodesk.com. After propagation, return to the Custom Domain dashboard and check nameservers.
Read guideFirst steps
Getting Started
Complete the business profile, choose a template, add packages or spaces, upload fresh media, configure inquiry forms, preview the site, and publish only after readiness checks pass.
Read guideFirst steps
Managing Business Profile Details
Keep the public business name, contact details, service area, timezone, policies, and inquiry routing accurate before publishing.
Read guideForms
Configuring Quote Requests
Quote forms should capture event date, rental interest, quantities where useful, address, customer contact details, message, consent, and routing information.
Read guideForms
Configuring Availability Requests
Availability forms should ask when and where the event happens, then route the request to the business for owner review with booking-window, blackout, inventory, and capacity context.
Read guideForms
Configuring Tour Requests
Venues, showrooms, and warehouses can collect tour requests with preferred date, guest count, contact details, and notes.
Read guideForms
Configuring Service Area ZIP Codes
Use service area ZIP codes when delivery or service availability depends on location. Add one ZIP at a time or paste a bulk delivery list from a spreadsheet …
Read guideForms
Understanding Availability Alternatives
When a customer chooses a date or time that is blocked by public hours, booking windows, special hours, blackout dates, notice rules, or window capacity, Eventodesk can show …
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Managing Inquiry Follow-Up
Use the Inquiry Inbox to mark submissions as New, Contacted, Quoted, Booked, or Closed. Add owner notes and a next follow-up date so quote, tour, availability, and contact …
Read guideForms
Prioritizing Quote Follow-Up
Use inquiry age, response priority, quote readiness, missing-detail messages, and due-date badges to decide what to answer first. Reply to overdue new inquiries, follow up on due items, …
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Improving Lead Response Speed
Use the Priority inbox view daily to answer new and overdue inquiries before they go stale. Keep quote readiness, missing-detail emails, saved quote amounts, owner notes, and next …
Read guideForms
Preparing Customer Quotes
Use the Inquiry Inbox quote workspace to review event details, rental cart items, delivery or pickup context, and quote readiness. Save the quote amount, deposit, valid-through date, and …
Read guideForms
Managing Customer Quote Approvals
After saving a quote, email it for customer approval and track whether it is not sent, sent for approval, customer approved, changes requested, or declined. Use the Awaiting …
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Confirming Approved Quotes Before Booking
Use the Ready to Book inbox for customer-approved quotes that still need final owner confirmation. Before marking an inquiry booked, send the final-details email, review the final booking …
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Managing Booked Event Confirmations
Use the Booked inbox after an inquiry is marked booked. Send the booking confirmation email so the customer has the saved event details, quote context, and next-step reminders. …
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Form Submission Email Notifications
Eventodesk can notify the business inbox and platform notification inbox when public forms are submitted. Keep routing addresses current and review spam or quarantine status before replying.
Read guideForms
Troubleshooting Public Forms
If a customer cannot submit a form, review required event details, consent, reCAPTCHA configuration, honeypot and timing protections, rate limits, and availability validation messages.
Read guideInternationalization
Spanish Platform Roadmap
Eventodesk v1 launches in English while preserving the foundation for a parallel Spanish platform at /es. The future Spanish experience should be chosen clearly during setup, localize the …
Read guideLaunch
Booking Availability Launch Guardrails
Before publishing, test closed days, blackout dates, delivery capacity limits, and manual unavailable-time submissions so customer requests cannot bypass server-side availability validation.
Read guideLaunch
Running Launch Readiness Checks
Run Django checks, production readiness, provider validation, deployment smoke tests, frontend UX checks, frontend quality audit, and live verification before launch.
Read guideLaunch
Publishing and Unpublishing the Website
Use Publish Settings to preview the public URL, legal links, noindex state, and domain status before switching the customer website live or back to draft.
Read guideLegal
Understanding Public Form Consent
Public forms should require consent linked to Terms and Privacy. Do not remove consent from contact, quote, availability, tour, or support-related forms.
Read guideLegal
Preparing Terms and Privacy
Use the platform legal pages and tenant website legal text as reviewed documents. Launch remains blocked until attorney review is recorded where required.
Read guideMedia
Uploading Logos and Brand Marks
Upload a clear business logo or use a readable wordmark. Preview the header on mobile and desktop before launch.
Read guideMedia
Managing Gallery Media
Upload fresh customer-owned images, review previews, add alt text, sort galleries, and make the first image the featured thumbnail where galleries appear publicly.
Read guideMedia
Managing Event Photos and Gallery
Upload event photos with alt text, keep the first 8 photos polished for homepage previews, and use the full Photos page for larger galleries after the business has …
Read guideOperations
Running Backups and Restore Drills
Use timestamped database and media backups, SHA256 verification, encrypted offsite storage, and restore drills before production launch.
Read guideSEO
Reviewing Programmatic SEO Pages
Programmatic SEO pages are seeded noindex by default. Use the quality audit to review city, niche, software, and website-template pages for unique titles, safe meta descriptions, useful FAQs, …
Read guideSupport
Opening a Support Ticket
Open support tickets from the dashboard with a category, priority, replies, attachments, and status so work stays organized. Executable attachments are not allowed.
Read guideSupport
Using Support Tickets
Track support requests from the dashboard with category, priority, replies, attachments, and status so setup questions and technical issues stay organized.
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